Keyword: service

Drinking Experience (6/22/2006)

Starbucks commands premium prices for its lifestyle coffee because of its status cachet.

Keywords: coffee, commodities, competition, demand elasticity, Dunkin’ Donuts, experience goods, lifestyle goods, pricing power, service, social status, Starbucks, value chain

Tipping the Scales (1/16/2006)

Tipping for service is a social custom that traps everybody into a collectively inferior position.

Keywords: doormen, gratuity, prisoner's dilemma, service, social custom, tax, tip, tipping, trap